BORDERS CCTV — FINDING AND SAVING A RECORDING

A quick reference to use alongside your system-specific handover.
Recorder and app menus differ; use the steps demonstrated for your equipment.

1. Note the incident date, approximate time and relevant camera.
   Check the recorder's displayed date and time before searching.
2. Open playback in your authorised app or recorder interface.
   Select the camera and the date/time range you need.
3. Review the incident and include a little time before and after it.
   Check other relevant camera views where available.
4. Use your equipment's export/download function as demonstrated at handover.
   Check the destination, file format and any required playback software.
5. Open the saved file and confirm the correct view, time range and usable
   playback. Do not assume an export worked until you have checked it.
6. Keep the original exported file unchanged. Store it securely and only
   share it with the people who need it, using an appropriate method.
7. If the recording is important, arrange a secure backup and act before
   the recorder's normal retention cycle overwrites it.

For help with your system, contact Borders CCTV on 07378 804767.
Never send your camera passwords or private live-view links in an enquiry.